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At Divine Perception 11:11, we value transparency and customer satisfaction while maintaining the highest standards of hygiene and safety.
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Returns & Exchanges
Due to the intimate nature of our products, we do not accept exchanges or returns on intimates, including brassieres and briefs. This policy is in place because of strict hygiene and safety concerns, as well as limitations in international reverse logistics.
We kindly encourage you to double-check your size and product details before placing an order to ensure the best fit and experience.
Unfortunately, no exchanges or returns are provided once an order has been delivered.
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Replacements
While returns and exchanges are not possible, we do offer support in specific situations:
If you receive a damaged or defective product, we may offer a replacement at no additional cost, evaluated on a case-by-case basis.
To be eligible, please contact us within a reasonable timeframe after delivery and provide clear photos/videos of the issue.
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Refunds & Sizing Support (New Customers)
Our brassiere and brief designs are thoughtfully created to be adaptable across a range of sizes, allowing for comfort even if your usual size varies slightly.
That said, we understand that new customers may still be learning their ideal fit with us. As a goodwill gesture:
New customers who experience genuine sizing concerns may be eligible for a partial reimbursement, calculated after considering material costs and shipping expenses already incurred.
This is offered at our discretion and reviewed on a case-by-case basis.
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Lost or Delayed Orders
Please note that shipping timelines are estimates and may vary due to external factors beyond our control.
We are not responsible for delays caused by postal services or customs
If your order appears lost in transit, please contact us and we will assist where possible
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Cancellations
Orders can be cancelled within 24 hours of placing the order, by reaching out to us at [email protected]
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Refund Processing
If a refund is approved:
Refunds will be issued to the original payment method
Processing times may vary depending on your bank or payment provider
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How to Reach Us
For replacement requests, refund-related queries, or further assistance, please contact us at:
📧 Email: [email protected]
📱 WhatsApp: +91 9519833336
Our team will be happy to assist you and guide you through the process.
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